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Integration questions

  • Q

    How is food waste disposed of?

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    A

    Aerobic microorganisms live in a carrier Exchip, which breaks food waste down into water and carbon dioxide by aerobic digestion within 24 hours.

  • Q

    What is aerobic digestion?

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    A

    Aerobic digestion is a process of digestion by microorganisms which remove odors and harmful substances. Compared to anaerobic digestion which causes toxic gases and bad odors, it is a safer and more pleasant process.

  • Q

    What is Exchip?

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    A

    Exchip is a carrier of microorganisms, serving as the home for microorganisms. It uses an eco-friendly material certified by U.S. FDA to provide an optimized environment for microorganisms to survive and therefore safe for humans.

  • Q

    How do I use the food waste disposer?

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    A

    When you put food waste in the ExBio’s food waste disposer, it breaks down waste immediately and you don’t need to do any other work.

  • Q

    What is the benefits of using the food waste disposer?

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    A

    For households, the food waste disposer makes it easier to dispose of food waste and creates a more pleasant environment in your kitchen. For businesses, it not only makes it easier to dispose of food waste, but also significantly reduces monthly costs of collecting food waste.

  • Q

    Ads say food waste disposers are all good, but I heard there are in fact many issues in practice?

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    A

    Food waste disposers are a scientific and technology-intensive product in which biological, chemical, and mechanical engineering technologies work in combination. Therefore, it is important to choose a product of a verified manufacturer to avoid any problems.
    ExBio not only has a number of patents but also has acquired multiple certifications including KC, Collective Standard in Korea and CE marking, ISO9001, ISO14001 internationally, and also was chosen as an Excellent Technology Evaluation Company in the Technology Business Evaluation by Nice DnB, proving its recognition for technologies. ExBio has become a global brand that provides the best quality products, loved by customers in about 20 export destinations.

  • Q

    What are the things the food waste disposer can break down?

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    A

    The food waste disposer can break down all kinds of foods categorized as food waste such as meat, fruits, vegetables, bread, noodles, nuts, or fish.

  • Q

    What are the things I should not put in the food waste disposer?

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    A

    Putting in wastes not categorized as food waste such as shells, hard bones (from pork, beef, or lamb), papers, plastics, dishes, grass may lead to failure.

  • Q

    How long does it take to break down food waste?

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    A

    Up to 99% of food waste is decomposed in 24 hours.

  • Q

    What kinds of residues are left after decomposition?

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    A

    In the process of decomposition, carbon dioxide is produced, and the remainder is mixed with water, drained with microorganisms through a drain to a drainpipe. And microorganisms living in the running water breaks down secondarily.

  • Q

    If food waste is decomposed into water and carbon dioxide, is that water clean, not harmful to the environment?

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    A

    This water does no harm to the environment as it is released in accordance with the Waterworks standards in Korea. ExBio produces products according to the recently established Collective Certification Standard in compliance with the provisions of Sewerage Act. Since the Korea has first highest population density among countries belonging to OECD (Organization for Economic Cooperation and Development), the extent of regulation related to environment is very strong including Waterworks standard which allows us to meet most of Waterworks laws from across the globe.

  • Q

    Isn’t carbon dioxide released in this way harmful to customers and the environment?

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    A

    The amount of carbon dioxide released from the food waste disposer is much smaller than that released when incinerating and burying it in the land. As it emits a very small quantity of carbon dioxide as much as when people breathe, it is hard to say it is dangerous.

  • Q

    I heard a machine that dries food waste and turn it into compost, isn’t it better?

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    A

    A dryer needs a relatively large space required to install the device, increasing the installation cost as well. In addition, the by-product made into compost may contain bad ingredients such as salt, downgrading the value as compost and practicality.

  • Q

    How long is the warranty?

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    A

    The warranty period is valid for 1 year.

Questions for household products

  • Q

    How much Exchip does the household product needs and how often does Exchip need to be replaced?

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    A

    Once a year, 300ml each time.

  • Q

    How many microorganisms do the product need and how often do they need to be replenished?

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    A

    Once every 6 months, 100ml of microorganisms each time.

  • Q

    How long do microorganisms survive?

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    A

    If kept unused, microorganisms can survive for up to 2 years. They survive for about 6 months once they are used, living on the food waste being thrown away.

  • Q

    What happen to microorganisms if I stay out for a long time?

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    A

    Microorganisms survive 15 days with water supplied but turn the product off if you stay out for longer than 2 weeks.

  • Q

    Is there any problem if microorganisms touch human hands or during cooking?

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    A

    Microorganisms are naturally derived and have similar properties to aerobic lactic acid bacteria, not harmful and dangerous even if touching the skin.

Questions for business products

  • Q

    What are the requirements for installation of a food waste disposer for businesses?

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    A

    You need to meet the electricity and piping requirements and have installation space.

  • Q

    How can I install the product?

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    A

    We will offer you installation guidance from Exbio’s installation experts.

  • Q

    How do I figure out the output of food waste?

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    A

    While it varies depending on the environment, the average amount of food waste produced is about 3-400g per capita.

  • Q

    How much Exchip does the business product needs and how often does Exchip need to be replaced?

    답변보기

    A

    While it varies depending on the model, the replacement cycle is about 3 years.

  • Q

    How many microorganisms do the product need and how often do they need to be replenished?

    답변보기

    A

    While it varies depending on the model, the replacement cycle is about 6 months.

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